Refund policy

 

Return & Exchange Policy

At Everlast Fragrances, we offer exchange only. We do not provide cash refunds.

1. Product Must Be Unused

  • We only accept perfumes that are completely unused.
  • If the perfume level is reduced, even by a few sprays, the product will not be eligible for exchange.
  • Used or sprayed perfumes will not be accepted under any circumstances.

2. Exchange Period

  • The perfume must be returned to us within 5 days of delivery.
  • Exchange requests made after 5 days will not be accepted.

3. Return Shipping

  • The customer must send the perfume back to us at their own expense.
  • We will provide the required return details after the exchange request is approved.

4. Product & Box Condition

  • The perfume must reach us unbroken and in its original condition.
  • The original box must not be damaged.
  • If the box or packaging is damaged, a deduction may be made from the exchange value, depending on the condition.
  • If the perfume bottle is broken or damaged, the exchange will not be accepted.

5. No Cash Refunds

  • We do not offer cash refunds or monetary refunds.
  • Exchanges are only provided for an eligible product according to the conditions mentioned above.

6. Exchange for Another Perfume

  • A perfume must be purchased as a replacement for the returned product.
  • If the replacement perfume has the same price as the original perfume, only the applicable delivery charges will be charged on the next purchase.
  • If the replacement perfume has a higher price, the customer will need to pay the price difference along with applicable delivery charges.

Note: Customers are advised to pack the perfume securely when sending it back. Everlast Fragrances will not be responsible for damage caused during the return shipment.

 


You can always contact us for any return question at everlastfragrances@gmail.com

Or Whatsapp us at 03283383607


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at everlastfragrances@gmail.com.